Payment Policy

All payments on the LIFFORA BIOTECH NUTRITION SDN. BHD. (Reg. No. 201901042938 (1352268-K)) website are processed through secure third party payment gateways.

Accepted payment methods may include online banking, debit cards, credit cards, and other supported payment methods available during checkout.

All payments must be completed in full before an order is processed and shipped.

LIFFORA BIOTECH NUTRITION SDN. BHD. does not store customers’ credit card or banking information. Payment details are handled securely by payment gateway partners.

 

Shipping Policy / Fulfilment Policy

All LIFFORA BIOTECH NUTRITION SDN. BHD. orders are processed and shipped via postal or courier services.

Orders are typically processed within 1 to 3 working days after payment confirmation.

Delivery time usually takes 2 to 7 working days within Malaysia depending on the courier service and destination.

Once the order has been shipped, a tracking number will be provided where applicable.

LIFFORA BIOTECH NUTRITION SDN. BHD. is not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances.

Customers must ensure that the shipping address and contact information provided are accurate.
LIFFORA BIOTECH NUTRITION SDN. BHD. will not be responsible for lost parcels due to incorrect information.

Risk of loss and title for products pass to the customer once the order has been handed over to the courier.

 

Return and Refund Policy

Thank you for purchasing LIFFORA BIOTECH NUTRITION SDN. BHD. products.

Customers may request a return and refund within 10 days after receiving the product.

To be eligible for a return and refund, the following conditions must be met.

The product must be unused, unopened, and in resellable condition.
The original packaging must remain intact and not damaged.
Customers must contact our customer service to request approval before returning any product.
Once the return request is approved, the product must be returned by post or courier.

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

Shipping fees paid during the original purchase are non refundable.

After the returned product has been received and inspected, LIFFORA BIOTECH NUTRITION SDN. BHD. will process the refund within 7 to 14 working days depending on the payment provider.

Refunds will be made through the original payment method where possible.

Items that are opened, used, damaged, or not in resellable condition will not be accepted for return or refund.

Orders that have already been processed or shipped cannot be cancelled.